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Shipping and Returns

Fireplaces Plus Inc.
1833 Diamond Street, Suite 101
San Marcos CA 92078
(877) 551-3473 - Toll Free
(760) 752-7789 - Phone

48 Contiguous States

All individual products marked as "FREE SHIPPING" will ship free with
an order totaling $100.00 or more by
UPS Ground Service to the 48
contiguous States. For all other products
purchased, shipping charges
will be calculated by UPS Ground Service
by weight.
California residents will also have the option for "In-Store Pick-Up" at our
store location, 1833 Diamond Street, San Marcos, CA 92078, at no
additional charge.

Alaska & Hawaii

We do not ship to Alaska & Hawaii at this time.

Canada & International

We do not offer International shipping at this time.

If you have any questions, please contact our customer service
department toll free @ 1-877-551-3473. Processing Time This is
the time needed to receive, process and ship your order. Most of
our products usually ship within 5 to 10 business days.

Should there be a delay for any reason, you will be contacted immediately
by our customer service department. Sales Tax All orders being shipped
to destinations within the state of California are subject to sales tax at the
rate of 8.75%. By law, sales tax must be charged on the full amount of the

Return Policy

All product except for custom or special order items may be returned
within 30 days of receipt of that item. Returned products must be in
new and resalable condition and in the original packaging. Should you
choose to return an undamaged item for any reason, shipping & handling
charges will NOT be refunded and the customer shall pay for the return
shipping & handling cost. Defective items may be exchanged within 30 days
of receipt of that product. Please contact our customer service department
for further instructions on the return process.

For "RETURNS" please contact our customer service department toll
free @ 1-877-551-3473. Our business hours are Monday through
Saturday 9:00 am to 5:00 pm PST.